Many travellers abandoned abroad when Zoom Airlines failed last week have had to pay thousands for flights home.The low-cost international carrier grounded all flights on Friday night, and took the first steps to go into administration, saying that the unrelentingly high cost of fuel was the cause. At the time of its collapse, Zoom employed 600 in the UK and Canada combined.
The airline’s failure left approximately 4,500 British customers on holiday abroad without a way to return home. Six hundred fifty were ticketed on flights scheduled to leave in the 26 hours following the grounding of the carrier’s flights. Two thousand additional customers were due to head on holiday next week.
The Civil Aviation Authority confirmed that passengers who had purchased package tours would be guaranteed a return flight. In addition, Zoom reported that 80 per cent of its customers b purchased package deals were guaranteed a flight back home. Zoom indicated that around 80 per cent of its customers either book through a travel agent, or use a credit card for direct bookings, and that both methods offer a measure of protection against flight cancellations.
A number of Zoom passengers returning to Glasgow airport on Saturday morning were attempting to rescue their holiday plans, after a night spent in nearby hotels, and running up their car park bills.
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